The terms governing our services and your use of swedworks.com.

1. About these terms

These Terms & Conditions (“Terms”) govern your use of the swedworks.com website and the consultancy services provided by Iconic Digital Solutions LLC, operating under the brand name Swedworks Global (“we”, “us”, “our”).

By using this website, submitting a contact or evaluation form, or engaging our services, you (“you”, “the client”) agree to these Terms. If you do not agree, please do not use the website or our services.

2. Scope of services

Swedworks Global is a specialist consultancy in Swedish work permit application processing. Our services include:

• Pre-assessment of work permit cases before submission
• Preparation and submission of work permit applications to Migrationsverket (Swedish Migration Agency)
• Extensions, permanent residence (PUT), change of employer, and other status-change applications
• EU Blue Card and Intra-Corporate Transfer (ICT) applications
• Family co-applications for spouses and children
• Coordination with trade unions, insurance providers, Arbetsförmedlingen, and Swedish embassies on the client’s behalf
• Application monitoring and follow-up until decision

3. Services we do not provide

To be clear, we do not provide:

• Recruitment or job-placement services
• Asylum or refugee applications
• Marriage or sambo (cohabitation) residence permits
• Self-employment or business-owner visas
• Tourist or short-stay Schengen visas
• Swedish citizenship applications
• Legal representation in matters unrelated to work permit applications
• Tax, accounting, or payroll services

4. Engagement and power of attorney

A formal engagement begins when:

1. We have completed a pre-assessment of your case and confirmed we accept it
2. You have received and accepted a written offer specifying the scope and price
3. You and (where relevant) your employer have signed the power of attorney form (Migrationsverket form 107011 or equivalent), authorising us to act as your representative

Until all three steps are complete, no contractual relationship exists and we have no obligation to act on your behalf.

The power of attorney authorises us to represent you in matters processed under the Aliens Act, Aliens Ordinance Act, and related Swedish law. You may revoke the power of attorney at any time by notifying us in writing and submitting Migrationsverket’s revocation form.

5. Pricing, invoicing, and payment

Our prices are fixed and published on our website. Unless otherwise agreed in writing:

• Prices are quoted in euros (EUR).
• Migration Agency application fees are included in our fixed prices.
• Invoices are issued by Iconic Digital Solutions LLC, a UAE-registered entity. No Swedish VAT is charged on our service fees.
• Payment terms are stated on each invoice (typically 14 days unless agreed otherwise).
• For employer-paid engagements, invoices are issued directly to the employer.

Late payment may result in suspension of services and may attract interest charges as permitted under applicable law.

6. Pay-on-success arrangement

For qualifying cases, we offer a pay-on-success arrangement. The specific terms are:

• Eligibility is determined during the pre-assessment and confirmed in the written offer.
• Pay-on-success is typically structured around employer-paid engagements.
• Under this arrangement, our service fee is invoiced only after the work permit is granted by Migrationsverket.
• Migration Agency application fees and any out-of-pocket costs may still be invoiced separately at standard terms.
• If the application is unsuccessful and pay-on-success eligibility was confirmed in writing, our service fee is not charged. This does not extend to applications outside the pre-assessed scope or where the client has materially withheld or misrepresented information.

7. Client obligations

To enable us to deliver the services, you agree to:

• Provide complete, accurate, and truthful information about yourself, your case, and (where applicable) your employer
• Submit requested documents promptly and in the format specified
• Inform us without delay of any changes in circumstances (employer changes, salary changes, address changes, family changes, travel plans)
• Sign the power of attorney and any other required forms
• Attend the Swedish embassy for biometrics when instructed, and follow the briefing we provide
• Respond to our communications and information requests in a timely manner
• Pay invoices in accordance with the agreed payment terms

If you withhold information, provide inaccurate information, or fail to fulfil these obligations, we may be unable to deliver the services and reserve the right to terminate the engagement. In such cases, fees already invoiced remain payable.

8. Timelines and processing times

We work to clear timelines on our side — typically responding to enquiries within 24 working hours and preparing submissions efficiently once documents are received.

However, the total time from engagement to decision is largely determined by Migrationsverket, the relevant Swedish embassy, the trade union, and other authorities outside our control. Standard cases typically receive a decision within 1–4 months of submission; some categories take longer.

We will provide a realistic estimate at engagement, but we cannot guarantee a specific decision date.

9. Refunds and cancellations

Pre-assessment: The free pre-assessment is provided without obligation. If we decline to accept your case, no fee is charged.

Cancellation before submission: If you cancel the engagement after a written offer has been accepted but before the application is submitted, we will invoice for work performed up to the cancellation date, on a pro-rata basis.

Cancellation after submission: Once the application has been submitted to Migrationsverket, the full service fee remains payable, as the principal work has been completed.

Migration Agency fees: Application fees paid to Migrationsverket are generally non-refundable by Migrationsverket itself; we cannot refund what we have already remitted on your behalf.

Refunds for unsuccessful cases under pay-on-success: Where pay-on-success applies and the case is unsuccessful as defined in Section 6, no service fee is charged or refundable.

10. Limitation of liability

We provide our services with reasonable skill, care, and the diligence appropriate to specialist immigration consultancy. We do not, however, guarantee:

• That any specific application will be approved by Migrationsverket or any other authority
• The processing time of any application by an external authority
• Outcomes that depend on factors outside our control, including but not limited to: changes in Swedish or EU law, changes in Migration Agency practice, embassy closures, force majeure events, or the conduct of third parties (including the client’s employer)

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services or these Terms shall not exceed the total fees paid by the client for the engagement giving rise to the claim.

We are not liable for any indirect, consequential, special, or punitive damages, including lost profits, lost business opportunities, or reputational damage.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud, gross negligence, or wilful misconduct).

11. Confidentiality

We treat all client information as confidential. We will not disclose case-related information to third parties except:

• To authorities and parties necessary to deliver the services (as listed in our Privacy Policy)
• To our trusted freelance case managers, who are bound by written confidentiality agreements
• Where required by law, court order, or regulatory obligation
• With your prior consent

We expect the same standard of confidentiality from clients regarding our internal processes, templates, and proprietary methods.

12. Intellectual property

All content on the swedworks.com website — including text, design, graphics, logos, the Swedworks and Swedworks Global names, internal templates, workflows, and methodologies — is the intellectual property of Iconic Digital Solutions LLC or its licensors. It is protected under applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works of any part of the website or our materials without prior written consent.

Documents prepared specifically for your case (applications, supporting letters, correspondence with authorities) may be retained and used by you in connection with the matter for which they were prepared.

13. Website use

You agree to use the swedworks.com website lawfully and in accordance with these Terms. You will not:

• Use the website in any way that violates applicable law
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Use automated tools (bots, scrapers, crawlers) to extract content, except for legitimate search engine indexing
• Interfere with the operation, security, or accessibility of the website
• Misrepresent your identity or affiliation when contacting us through the website

We reserve the right to refuse service, restrict website access, or take other appropriate action against any user who violates these provisions.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The “Last updated” date at the top of the Terms shows when the most recent revision was made.

For active client engagements, the Terms in force at the time of engagement continue to apply unless we agree changes in writing. For new enquiries and engagements, the most recent version of the Terms applies.

15. Governing law and dispute resolution

These Terms are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protection rights that may apply under the law of your country of residence.

Any dispute arising out of or in connection with these Terms or the services shall be resolved as follows:

1. Direct discussion: The parties will first attempt to resolve the dispute through good-faith discussion.
2. Mediation: If direct discussion fails, the parties may agree to mediation by a mutually acceptable mediator.
3. Jurisdiction: If mediation fails or is not agreed, the dispute shall be submitted to the competent courts of Dubai, United Arab Emirates, except where mandatory consumer protection law grants jurisdiction to the courts of the client’s country of residence.

Clients resident in the European Union retain access to the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr.